PREORDER TERMS & CONDITIONS
Preorders ship 3–6 weeks after purchase. All preorder items are made to order.
By placing a preorder you agree to the terms below.
What a preorder is
Preorder items are not in stock at the time of purchase. Each pair is produced after your order is placed. Preordering reserves your size and colorway in the production run and locks in preorder pricing.
Because these items are made to order, preorders are handled differently than in-stock orders.
Timeline
| Stage | Timing |
|---|---|
| Order placed | Day 0 |
| Production begins | The following week |
| Production time | 2–3 business weeks |
| Quality check & fulfillment | 3–5 business days |
| Estimated ship window | 3–6 weeks from purchase |
The 3–6 week window is the time until your order ships, not until it arrives. Transit time is additional and depends on the shipping method selected at checkout.
Delivery estimates shown at checkout apply to transit time only and begin once your order ships.
Payment
Your payment method is charged in full at the time of purchase. This is what reserves your unit in the production run.
Order updates
You'll receive email and SMS updates at these points:
- Order confirmation
- Production complete
- Inventory arrived at our warehouse
- Shipping confirmation with tracking
Make sure the email address and phone number entered at checkout are correct. We are not responsible for missed updates due to incorrect contact information, unsubscribed messaging, or emails filtered to spam.
Cancellations
Preorders can be cancelled for a full refund within 24 hours of purchase. Email [contact@rettro.co] with your order number.
After 24 hours, materials are allocated and production is scheduled. Cancellations are no longer available at that point.
Exception: If we are unable to ship your order within the stated 3–6 week window, we will notify you and you may choose to either wait for the revised ship date or cancel for a full refund to your original payment method.
Returns
No refunds. No exchanges. Returns are accepted for store credit only.
Preorder items are made to order, which means we produce exactly what is ordered and do not carry backstock to exchange against.
To be eligible for store credit, items must be:
- Returned within 14 days of delivery
- Unworn, unwashed, and free of odor, stains, or damage
- In original condition with all tags attached
Returns that do not meet these conditions will be sent back to the customer at their expense.
How to return
- Email [contact@rettro.co] with your order number and the item(s) you're returning.
- We'll issue a return authorization and the return address.
- Ship the item back. Return shipping is at the customer's expense. We recommend a trackable method — we are not responsible for returns lost in transit.
- Once the return is received and inspected, store credit is issued via email within 3–5 business days.
Store credit
- Issued for the amount paid for the returned item(s). Original shipping charges are not included.
- Delivered as a store credit code to the email on the order.
- Valid for 12 months from the date of issue.
- Not redeemable for cash and not transferable.
Sizing
Because there are no exchanges, please review the size chart on the product page before ordering. Sizing issues are handled under the return policy above — store credit only.
Address changes
Contact us at [contact@rettro.co] immediately if you need to correct your shipping address. We can update addresses up until the order enters fulfillment. Once a label is generated, we cannot make changes. Orders returned to sender due to an incorrect or undeliverable address will be reshipped at the customer's expense.
Orders with preorder and in-stock items
If your order contains both preorder and in-stock items, the entire order ships together once the preorder item is ready. If you need in-stock items sooner, place them as a separate order.
Delays
Production and shipping timelines are estimates. Manufacturing, material sourcing, freight, customs, and carrier delays can occur. If your ship date moves outside the stated window, we will notify you by email and SMS with a revised estimate and your option to cancel.
Lost, stolen, or damaged packages
Once an order is handed to the carrier, delivery is the carrier's responsibility. Shipping protection is available at checkout and covers loss, theft, and damage in transit. Claims for orders without shipping protection are the customer's responsibility to file with the carrier.
Questions
Email [contact@rettro.co]. We respond within 1–2 business days.
RETTRO is operated by Swingmanz LLC. These terms are subject to change; the terms in effect at the time of your purchase apply to your order.